1) No email or any correspondence when your domain/hosting is up for renewal and how much, and no guidelines of how to cancel if you don’t want it anymore.

2) Automatically take money from your account without permission.

3) If your card details are out of date thankfully they can’t take the money for the renewal. However there is no if you wish to cancel do this and there is no mention of how much the renewal would cost.

4) Very very unhelpful customer service staff when you phone them.

5) Apparently there is no supervisors when you ask to speak to one.

6) Phone lines are awful when you call them and most of the time you can’t hear the person on the other end, get fed up of asking them to speak into the mouth piece.

7) If you want to cancel they don’t refund. Would a car insurance company sell you a policy then if you cancel days later keep your money, NO they wouldn’t.

These guys are committing daylight robbery if you want to cancel something you should just be able to cancel it.

I have dealt with other companies and they send you renewal notices advising you that in 30 days it will expire and they also say if you want to cancel follow the following procedure.

This company is also owned by Fasthosts but when i spoke to them they didn’t want to know. All they said was that streamline was owned by them but traded independently.

All I want to do is cancel all my domain packages and get the hell away from them and even that is proving harder than finding rocking horse SH@T

Consumer protection laws forbid the ‘booby trapping’ of customers; that is, all terms and conditions have to be up-front and visible. This is the law recognising that an act of faith and trust exists on a customer’s part inasmuch customers take for granted that the company being dealt with will respect that trust and do nothing underhand, use no ‘booby traps’ as the law commands.

The expectation of ‘fair and above board dealing is therefore a statutory right in consumer protection law, and cannot be undermined, and any attempt to so do is is an offence in law. Anybody or company that publishes anything that attempts to undermine a statutory right is committing a CRIMINAL OFFENCE, and is therefore indictable. T & Cs like the ones you quote from streamline.net are an offence against consumer protection law. In quoting their T & Cs in attempting to deny you the statutory right to cancel a contract where for example customer support is not fit for purpose, the streamline.net T & Cs may be considered as publishing of material that attempts to undermine to negate your statutory right to cancel a contract where customer support is not fit for purpose.

Keep your emails showing this attempt and tell them they are committing a criminal offence in publishing to undermine and negate a statutory right, your statutory right to so cancel.

The act of taking money from your account without your knowledge expectation nopr consent is a cotravention of The Theft, a criminal offence punishable by up to ten years in prison.

And what I have said above are only some of laws peope who go down the route of ‘booby trapping’ T & C are breaking, and which are meant to stop such activities.

Looking over their terms seems to indicate that

7.1 Customers may not cancel their Service/s during the term of service;
- ok so you have to wait till the service is up yes! er no…

7.1 Customers may not cancel their Service/s during the term of service;
- sorry I thought they said I couldn’t cancel within the terms of service!

6.5 YOU AGREE THAT YOU THE CUSTOMER ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR SERVICES ARE RENEWED

But clearly your not as they do it without consent!

I fear a long battle that I will only win in two years when they have no info of me or my card!

I can’t believe Streamline has been allowed to stay in business after years of abusing its customers’ trust like this.