1) No email or any correspondence when your domain/hosting is up for renewal and how much, and no guidelines of how to cancel if you don’t want it anymore.

2) Automatically take money from your account without permission.

3) If your card details are out of date thankfully they can’t take the money for the renewal. However there is no if you wish to cancel do this and there is no mention of how much the renewal would cost.

4) Very very unhelpful customer service staff when you phone them.

5) Apparently there is no supervisors when you ask to speak to one.

6) Phone lines are awful when you call them and most of the time you can’t hear the person on the other end, get fed up of asking them to speak into the mouth piece.

7) If you want to cancel they don’t refund. Would a car insurance company sell you a policy then if you cancel days later keep your money, NO they wouldn’t.

These guys are committing daylight robbery if you want to cancel something you should just be able to cancel it.

I have dealt with other companies and they send you renewal notices advising you that in 30 days it will expire and they also say if you want to cancel follow the following procedure.

This company is also owned by Fasthosts but when i spoke to them they didn’t want to know. All they said was that streamline was owned by them but traded independently.

All I want to do is cancel all my domain packages and get the hell away from them and even that is proving harder than finding rocking horse SH@T

https://consultations.external.bbc.co.uk/departments/bbc/bbc-strategy-review/consultation/consult_view